We're No Stinkin' Outlaws — customers

| Danielle Vincent

FDA-Approved KN95 Masks Are HERE

After what seemed like forever of waiting, the KN95 masks finally arrived! You might remember these masks from the time when we sold bandana face masks, with the offer that, for every mask bought, we'd send a KN95 mask to a frontline worker. (for those of you who missed out...

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| Danielle Vincent

Outlaw Marketing... or Not

"I love your marketing!" - lots of people I was going to call this "The Marketing Trap," but decided maybe that was too negative. People sometimes tell us they love our marketing, our brand, etc, and I'm always flattered... because they probably don't realize what an intensely personal compliment that...

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| Danielle Vincent

It's a Good Day for a Gift Card!

You know that friend who you haven't seen in a while? The one who always knows what to say when you've had a shitty day? The one who doesn't try to solve your problems for you, but who listens, and who understands you? They probably smell not-great right now. They...

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| Danielle Vincent

We want to hear from YOU! (and give you a t-shirt)

As part of our lifetime commitment to having and appreciating the MOST AWESOME CUSTOMERS EVER, we want to feature you in this here journal (which is also often included in our social medias and newsletter, just so you know where this could go). Can you tell us a little about...

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| Danielle Vincent

I don't know what to say

Really, I am so overcome that I have been rendered speechless. So much so, in fact, that I haven't posted about this until now, just because I haven't known what to say. But sometimes not knowing what to say means it's just best to say what's in my heart and...

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| Danielle Vincent

The Wild Blue Yonder Has To Wait

We had to make a tough call today: Bobby (aka "The Fixer," our Customer Satisfaction Manager) and I had a meeting to talk about how we can maintain the highest level of service for our customers, which goes part and parcel with managing delivery expectations (so we can exceed them,...

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| Danielle Vincent

What would you like to say to our team?

As you may know by now, we are relocating Outlaw from the mountain town of Grass Valley, California to the valley town of Sparks, Nevada. Our new workshop is ABSOLUTELY AMAZING and has many open walls that we are looking forward to decorating. This may seem like a hokey idea,...

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| Voice of the Customer

"It's like a membership card in a secret Outdoorsman/Outdoorswoman adventure club" - a note from a customer

Editor's note: We periodically get notes from customers who love our products. I have decided to publish them in our blog under the byline "voice of the customer." If you've got something to share, please contact us and send it over! Outlaw soap products are a little club. The bars...

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| Danielle Vincent

Better than GOLD: Our first ever COMMERCIAL!

LOOK LOOK LOOK LOOK!!! WE HAVE OUR FIRST COMMERCIAL EVER! Cole reached out to us out of the blue a few months ago, having shot this awesome ad for us, and seriously I started crying. It's so amazing! I am beyond flabbergasted, and outstandingly honored.

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| Danielle Vincent

Can can, can we do the candles?

This year, we have received 20 requests for candles. We know that because we keep outstanding records of what our customers request (so if you want something, go ahead and hit that little help button in the lower right corner and drop us a line). It's a process that has...

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| Danielle Vincent

Joshua Tree Photoshoot: Success!

Last week and weekend, Russ and I (along with our photographer Arlette Thibodeau and stylist Belinda Hellyea) trekked down to Joshua Tree to go to the last Cracker Campout at Pappy & Harriet's (it's a long story... google it) and get our pictures taken. It had been a few years...

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| Danielle Vincent

Cha-cha-cha changes!

Outlaw Soaps has been around for many years, and over that time, I've pretty much been the only person maintaining the website, writing the product descriptions, updating the photos, and, possibly most importantly, making all the design decisions in the company. In the past year, we've brought on some new...

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