We're No Stinkin' Outlaws — customers

| Danielle Vincent

I don't know what to say

Really, I am so overcome that I have been rendered speechless. So much so, in fact, that I haven't posted about this until now, just because I haven't known what to say. But sometimes not knowing what to say means it's just best to say what's in my heart and...

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| Danielle Vincent

The Wild Blue Yonder Has To Wait

We had to make a tough call today: Bobby (aka "The Fixer," our Customer Satisfaction Manager) and I had a meeting to talk about how we can maintain the highest level of service for our customers, which goes part and parcel with managing delivery expectations (so we can exceed them,...

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| Danielle Vincent

What would you like to say to our team?

As you may know by now, we are relocating Outlaw from the mountain town of Grass Valley, California to the valley town of Sparks, Nevada. Our new workshop is ABSOLUTELY AMAZING and has many open walls that we are looking forward to decorating. This may seem like a hokey idea,...

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| Voice of the Customer

"It's like a membership card in a secret Outdoorsman/Outdoorswoman adventure club" - a note from a customer

Editor's note: We periodically get notes from customers who love our products. I have decided to publish them in our blog under the byline "voice of the customer." If you've got something to share, please contact us and send it over! Outlaw soap products are a little club. The bars...

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| Danielle Vincent

Better than GOLD: Our first ever COMMERCIAL!

LOOK LOOK LOOK LOOK!!! WE HAVE OUR FIRST COMMERCIAL EVER! Cole reached out to us out of the blue a few months ago, having shot this awesome ad for us, and seriously I started crying. It's so amazing! I am beyond flabbergasted, and outstandingly honored.

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| Danielle Vincent

Can can, can we do the candles?

This year, we have received 20 requests for candles. We know that because we keep outstanding records of what our customers request (so if you want something, go ahead and hit that little help button in the lower right corner and drop us a line). It's a process that has...

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| Danielle Vincent

Joshua Tree Photoshoot: Success!

Last week and weekend, Russ and I (along with our photographer Arlette Thibodeau and stylist Belinda Hellyea) trekked down to Joshua Tree to go to the last Cracker Campout at Pappy & Harriet's (it's a long story... google it) and get our pictures taken. It had been a few years...

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| Danielle Vincent

Cha-cha-cha changes!

Outlaw Soaps has been around for many years, and over that time, I've pretty much been the only person maintaining the website, writing the product descriptions, updating the photos, and, possibly most importantly, making all the design decisions in the company. In the past year, we've brought on some new...

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| Danielle Vincent

Why we need your help in leading this Outlaw gang (and we're givin' out a hefty bounty to boot)!

I often say that we have a very democratic soap company. We take so much guidance on product quality, values, and development from our customers (like YOU!). And Lord knows, I appreciate it. In so many circumstances, it's our customers who help us make right decisions about products, figure out...

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| Ruben Chicas

Ruben Hits The Road: A true Outlaw story

Well howdy all! Pull up a chair here beside the fire and prepare to hear a wild and wondrous story. Now itโ€™s no tall tale Iโ€™m here to tell, this here is the honest truth of how a young man traveled a very long way in a very odd way...

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| Danielle Vincent

Outlaw Soaps and how I keep going even on tough days

This is me at work! You may recognize this photo from the other day's tour of the Outlaw Soaps safehouse. As the head of this little operation, I am responsible for the company strategy (including everything from sales channels to website tone), the marketing, the design, the website, the copy,...

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| Danielle Vincent

Outlaw muscians: Share your music with us! - #OutlawMusic

While perusing our Twitter feed the other day, I noticed one of our customers, Caleb Mabry, singing and playing his guitar all awesomely. It gave me an idea: I know several of our customers are musicians and are passionate about our products, and I know that our customers who aren't...

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