We're No Stinkin' Outlaws

Really, I am so overcome that I have been rendered speechless. So much so, in fact, that I haven't posted about this until now, just because I haven't known what to say. But sometimes not knowing what to say means it's just best to say what's in my heart and...

We had to make a tough call today: Bobby (aka "The Fixer," our Customer Satisfaction Manager) and I had a meeting to talk about how we can maintain the highest level of service for our customers, which goes part and parcel with managing delivery expectations (so we can exceed them,...

Our democratic product development process has never failed us, and so today, we took the submissions you've sent in over the past year and announced our new product timeline based on YOUR requests: Spring 2020: Outlaw T-shirts! Wear your Outlaw on your sleeve (and everywhere else on your upper torso)...

If you've ordered from us, you've probably seen a photo of our dear little dogs, Roxy and Sadie (if you haven't, you're probably wondering why we include a photo of our dogs in orders... trust me, it makes sense in context). Roxy, the pug/beagle mix in my (Danielle's) arms, joined...

You might have noticed that your order came with a handwritten "thank you" note on the packing slip. We do this because we truly do appreciate your purchase from our website, and want you to know that from our team to you, personally, it's important to us. We've also been...

What's a triple threat? It's someone (or, in our case, something) that excels in their field in three (or more) areas. And that's our Triple Threat Set of Milled Soaps! Love the thrill of campfire, gunpowder, sagebrush, and whiskey? Fire in the Hole's the best bang for your buck! Always...

"I know you guys are a big company, but the handwritten note really was nice." - Instagram Message "Can I speak to the person in charge of your marketing?" - Common Email Intro Even though we've been around since 2013, we're still a really tiny little company. We've got 16...

Ah, the beginning of the year, when I frantically run around trying to solve for "x" in the equation of "January represents what percentage of our sales? And if January 2019 was x%, if we grow by y, what will January 2020 be?" ... and then, later, "If January 2020...

I might have just written the scariest Harry Potter title yet... at least for small businesses... Some folks have written asking when our products will be back in stock on Amazon, and I'm pleased to announce that we have begun restocking some of our products on Amazon... SOME, but not...

We hear it over and over again: "I wasn't a 'lotion person' before I tried it." "⭐️⭐️⭐️⭐️⭐️ Not a lotion guyI generally don't do lotions but after dried hands, back etc, (especially in the winter) and other stuff not working I decided to give it a whirl. It isn't as...

In the past week, we have absolutely run out of many of our types of handmade soap (specifically Fire in the Hole Campfire Soap and Blazing Saddles Soap, among others) as a result of the perfect storm of our move from Grass Valley to Reno (upending production) and our recent...

Russ and I have been doing this Outlaw business since 2013. But how did it all begin? What was the idea behind Outlaw? First: Let me answer your question right out of the gate... Russ named Outlaw. Why? Well, we knew we wanted to create something different that didn't play...