We Outlaws take care of our own... and if you're a subscriber to one of our numerous subscription boxes, you're definitely an Outlaw!
In the next two weeks, we're refining our subscription box offerings to better favor our new subscription box builder and simplify the obscene number of choices of boxes (truly, it's dizzying).
Part of this refinition (is that a word?) involves taking every existing subscription box and breaking it down into its individual subscription components.
For example, if you have the Outlaws For All Clean Getaway Awesome Box with handmade soap, we will be replacing that subscription with a subscription to 2 bars of handmade soap, a bottle of lotion, a solid cologne, and an air freshener, all as individual subscriptions.
We're going to be doing this all for you, so you don't have to do anything. You just sit back and stay awesome.
The reason? MORE COMPLEXITY = MORE ERRORS
Every subscription box option, variation, quantity, etc means our fulfillment team has to remember another thing.
Eventually (now), we reach a breaking point. I wish I thought to take a picture of our list of "special boxes" and their contents above the fulfillment area... but the number of "special" items that our team has to remember rivals our regular items.
It's totally out of control.
And as you can imagine, the more things our team has to remember or look up, the less time they have to carefully pick and pack your order... which means more mistakes.
For those of you who wonder if Outlaws are getting in trouble for this, I see this as an organizational mistake, not an issue with our team. They're smart. If they aren't getting it right, there's a problem with the system. So we gotta fix the system.
FOR THOSE OF YOU WHO HAVE DEODORANTS IN YOUR SUBSCRIPTIONS
LORDY ME. I know this is a painful - and probably odorous - time for you. I feel your pain on a level that people closest to me wish I didn't (if you know what I'm saying).
We're re-working our deodorant formula to better handle scent. We don't expect that back in stock until early Spring, much to my dismay.
However, in the mean time, we're working on other deodorant options that we'll offer you in place of the regular deodorant to hold you over. It's not ideal, but it's what we've got.
And we'll be contacting some of you individually to see if you'd be willing to give our new deodorant formulations a spin (hopefully on a bike while perspiring profusely).
Thank you for stickin' with your little wild Outlaw gang all these years!