"Have you lost your damn mind. I tried to order products from your website and was never able to do so. You sent a message saying trouble with sight [sic] currently. Get a job." - a real email response from a real person in response to our email newsletter
This post is going to be kind of hard to write because it deals with the not-so-glamorous side of running a business: unhappy people.
I will never be good enough to meet everyone's needs.
There are some things that can't be achieved in a few days or weeks, like organizing all your finances for taxes, working with press, and writing a book. These require tireless persistence, focus, and dedication.
I have none of these things. Not. A. One.
"Moving always sucks." - my dad Years ago, when I was in the middle of a particularly heinous move, I called my dad in tears, telling him that I couldn't do it. He shared with me the wisdom of those three words. I'm pretty sure he didn't realize that he...