If you've ever written our Customer Satisfaction team, either by email, on our website, on Facebook, or on Instagram, you may have received an automated confirmation of your contact, but you didn't have to go through any endless tiers of "If you'd like to talk with service, please select this button." We didn't force you through a help desk before you were allowed to contact us.
You just got to communicate with a real person (either Bobby, Veo, or Brielle).
In this world of increasing automation, we've made a conscious decision to keep real humans reading and responding to everything.
Thanks for being humans with us, too.