When I first heard of the idea of leather-scented soap (from Russ), I was skeptical. Then it turned out to be our most popular soap.
When I first heard of the idea of Blazing Saddles solid cologne (from a customer, Travis), I was skeptical. Then it turned out to be our most popular solid cologne.
We don't even MAKE this solid cologne ourselves, our friend Kismet Andrews and her team make it in Vancouver, Washington using our scents and ship it to us.
When people say that I have really done a great job with the business, or otherwise mention our success, I know that it's not really MY work, it's the work of other people. I just get to write about it, and that means I get to take the credit.
But I try to never let my ego get in the way of a good idea, and that has made A LOT of difference to our business.
If you ever have a suggestion for us, please don't hesitate to email me personally at firstname.lastname@example.org We are a better business because of customers like you.