Subscription-Related Frequently Asked Questions (FAQs)

Other FAQs:
General FAQs
Ordering and Shipping FAQs

Subscription FAQs

1. How does the Scent Soundtrack Subscription work?

Experience never-before-seen (or smelled) scents with our Scent Soundtrack Subscription! Each month, explore new aromas that tantalize your senses—it's like music to your nose! These exclusive soap scents are typically only available through our 2-Bar Soap of the Month Subscription and our Badass Body Wash Subscription Box.

Your First Order: Your first order will arrive in a few days, complete with one bar of handmade soap (or body wash if you prefer) and a matching cologne of the month (15 ml size)!

Outlaw Ever After: Every month after that (on the 15th), you'll receive one of Outlaw's world-famous, natural soaps (or body wash) and a bottle of cologne in the scent of the month! You can skip, change, or cancel your subscription anytime—just visit your subscription page. No worries about commitment, we get it—it's kind of an Outlaw thing.

Learn more and subscribe here: https://liveoutlaw.com/products/soap-and-cologne-subscription

2. What products are included in the Soap of the Month subscription?

Want to try a variety of Outlaw's handmade, natural soaps? Heck yeah, ya do! This soap subscription comes with TWO full-size bars of our world-famous (and domestically infamous) uniquely scented, natural handmade soaps, delivered monthly, so you're always smellin' suspiciously immaculate.

Your First Order: Your first order will arrive in a few days, complete with two bars of handmade soap (at a 20% savings!).

Outlaw Ever After: Every month after that (on the same day you signed up), you'll get 2 full-size bars in a delightful variety of Outlaw scents (all supremely unique). If you find a bar you especially love, you can settle down with your favorite scent (it's easy to change!). Plus, it's a fantastic value at 10% off our regular price.

All of Outlaw's goods are truly GOOD:

  • 🌱 Natural ingredients (approved by Whole Foods)
  • 🚙 Quick delivery (2 - 4 days)
  • 🐇 Cruelty-free
  • ♻️ Sustainable ingredients and packaging
  • 👫 Happy employees & good employment practices
  • 🤠 Great customer service & a satisfaction guarantee

All our soaps are handmade and may have some minor cosmetic and weight differences, adding to their unique charm.

Learn more and subscribe here: https://liveoutlaw.com/products/outlaw-soap-of-the-month-subscription-box

3. Can I customize my subscription to include specific scents?

Yes! You can always change your subscription to include specific scents in your account. Just log in here and make your adjustments. We want you to enjoy your favorite Outlaw scents every month!

4. How often will I receive my subscription box?

The frequency depends on what you sign up for! Our Soap of the Month subscription is delivered monthly, while the Life on the Mountain Soap subscription comes quarterly with the seasons. You can always skip, change, or cancel your subscription at any time. Manage your subscription easily in your account here.

5. Can I pause or skip a month of my subscription?

Absolutely! You can pause or skip a month of your subscription anytime. Just log into your account here and make the adjustments that fit your schedule. Flexibility is key, and we want to make sure your subscription works perfectly for you.

6. How do I change the shipping address for my subscription?

Changing the shipping address for your subscription is easy! Just log into your account here and update your shipping information. We’ll make sure your Outlaw goodies get sent to the right place. If you need any assistance, we're here to help!

7. What payment methods are accepted for subscriptions?

We accept a variety of payment methods for subscriptions to make it as convenient as possible for you! You can use PayPal, Shop Pay, credit cards from Visa, MasterCard, and American Express, as well as Apple Pay and Google Pay. To manage your payment methods, just log into your account here.

9. How do I update my payment information for a subscription?

Updating your payment information for a subscription is quick and easy! Just log into your account here and navigate to the subscription section. From there, you can update your payment details to ensure your Outlaw goodies keep coming without a hitch. If you run into any issues, we're always here to help at help.liveoutlaw.com.

10. Can I add extra items to my monthly subscription box?

Yes, you can! Log into your account here and manage your subscription. You can easily add extra items to your monthly subscription box and customize it to your liking. Enjoy your Outlaw goodies and make each month extra special!

11. How do I cancel my subscription?

Canceling your subscription is straightforward and hassle-free! Just log into your account here and navigate to the subscription section. From there, you can cancel your subscription with a few clicks. If you have any questions or need assistance, we're always here to help at help.liveoutlaw.com.

12. Is there a discount for subscribing to multiple products (e.g., soap and lotion)?

No, we don't currently offer a discount for subscribing to multiple products, but that's a great idea! We're always looking for ways to improve, so stay tuned for future updates. In the meantime, enjoy your Outlaw goodies and thank you for being a part of the Outlaw family!

13. What happens if a product in my subscription is out of stock?

If a product in your subscription is out of stock, we'll contact you to let you know when we expect to ship it. If the product has been discontinued, your subscription will be canceled, and we'll make every effort to inform you promptly. We're committed to keeping you in the loop and ensuring you have a great experience with Outlaw!

14. How are subscription products selected each month?

Our subscription scents are chosen in a variety of fun and creative ways! Sometimes, Russ and I have a brilliant idea we want to invent. Other times, a customer recommendation sparks our curiosity, and we give it a try. We also use our Test Flights—samples of prototype scents—to gather feedback and guide our selections. It's a collaborative and dynamic process, ensuring that each month brings something new and exciting to your doorstep!

15. Can I return or exchange items from my subscription box?

If you're not satisfied with your subscription, yes, you can return or exchange items. Please contact us through help.liveoutlaw.com and we'll be happy to assist you. Your satisfaction is important to us, and we're here to make sure you love your Outlaw experience!

16. What should I do if I don’t like a product in my subscription?

If you're not satisfied with your subscription, yes, you can return or exchange items. Please contact us through help.liveoutlaw.com and we'll be happy to assist you. Your satisfaction is important to us, and we're here to make sure you love your Outlaw experience!

17. Are the subscription products full-sized or sample-sized?

Most of our subscription products are full-sized, so you get the complete Outlaw experience every month! The only exception is the sample-sized cologne that comes with the Scent Soundtrack Subscription.

18. How do I give a subscription as a gift?

Giving a subscription as a gift is easy and thoughtful! Simply enter the recipient's shipping address when you place the order, and the subscription will go directly to them. It's a fantastic gift that literally keeps on giving, bringing joy and delightful scents month after month. Your recipient will love the surprise and the continuous adventure of discovering new Outlaw products!

19. Are there any special offers or bonuses for long-term subscribers?

Yes, there are! Subscribers periodically get free goodies in addition to their orders. Plus, as a subscriber, you are part of a special tier of rewards through our Outlaw Gold program, which lets you earn points for sitewide discounts. It's our way of saying thank you for being a loyal member of the Outlaw family!

20. How do I contact customer service about my subscription?

If you need assistance with your subscription, our customer service team is here to help! Simply reach out to us through help.liveoutlaw.com and we'll make sure to address any questions or concerns you might have. We're dedicated to ensuring your Outlaw experience is nothing short of fantastic!