We had to make a tough call today: Bobby (aka "The Fixer," our Customer Satisfaction Manager) and I had a meeting to talk about how we can maintain the highest level of service for our customers, which goes part and parcel with managing delivery expectations (so we can exceed them,...

Whether you’re from the outback of Australia, the sheep-intensive zones of New Zealand, the African great Savannahs, the hamlets of England, or the jamonlets of Barcelona (see what I did there?), well, you’re heavy of heart when you see how darn expensive shipping is. Sometimes the shipping alone costs more...