Shipping / Ordering Frequently Asked Questions (FAQs)
Other FAQs:
General FAQs
Subscription FAQs
Shipping/Ordering FAQs:
- What should I do if I accidentally input the wrong shipping address?
- How can I change the shipping address for an order I just placed?
- Can I update the shipping address for a subscription?
- What happens if my order is sent to the wrong address?
- How do I track my order once it has been shipped?
- What should I do if my order hasn’t arrived by the estimated delivery date?
- How do you handle shipping delays?
- What are your shipping options and rates?
- Do you offer expedited shipping?
- How is my subscription shipped?
- Can I change the shipping method after placing an order?
- What should I do if my package is lost in transit?
- How do I calculate shipping costs for international orders?
- What customs fees or import duties might apply to international orders?
- How can I cancel an order before it ships?
- Can I combine multiple orders to save on shipping?
1. What should I do if I accidentally input the wrong shipping address?
No worries! If you accidentally input the wrong shipping address, write to us through help.liveoutlaw.com right away. We'll do our best to catch your order before it gets out the door. We outlaws have to stick together!
2. How can I change the shipping address for an order I just placed?
No worries! If you accidentally input the wrong shipping address, write to us through help.liveoutlaw.com right away. We'll do our best to catch your order before it gets out the door. We outlaws have to stick together!
3. Can I update the shipping address for a subscription?
Yes, you can! Either write to us at help.liveoutlaw.com or log into your account here to manage your subscriptions and update your shipping address. We’re here to help you keep things on track!
4. What happens if my order is sent to the wrong address?
If your order ends up at the wrong address, write to us at help.liveoutlaw.com and we'll get it sorted out for you. You don’t have to worry about a thing—we’ve got your back!
5. How do I track my order once it has been shipped?
Tracking your order is a breeze! Head over to help.liveoutlaw.com or log into your account here. Both options will give you all the details you need to keep an eye on your Outlaw goodies as they make their way to you.
6. What should I do if my order hasn’t arrived by the estimated delivery date?
That's annoying! Sometimes there are delays in delivery that are outside our control. If it seems like your order really got lost, just reach out to us at help.liveoutlaw.com and we'll sort it out. We've got your back!
7. How do you handle shipping delays?
Sometimes there are delays in delivery that are outside our control. If it seems like your order really got lost, just reach out to us at help.liveoutlaw.com and we'll sort it out. We've got your back!
8. What are your shipping options and rates?
For US orders, we use USPS ground service at a flat rate of $6.50, so the more you order, the more you save on shipping! For international orders, we offer calculated rates based on your location. If you have any questions about shipping, our customer service team at howdy@liveoutlaw.com is here to help. Happy shopping!
9. Do you offer expedited shipping?
We don't offer expedited shipping at this time. However, if you need us to really put the hustle on an order, reach out to us at help.liveoutlaw.com, and we'll do our best to accommodate your request. We’re here to help!
10. How is my subscription shipped?
Your subscription orders are shipped via USPS. Rest assured, we'll make sure your Outlaw goodies arrive safely and on time. If you have any questions or concerns, feel free to reach out to us at help.liveoutlaw.com. We’re here to help!
11. Can I change the shipping method after placing an order?
No, we only ship via USPS Ground. Once an order is placed, the shipping method cannot be changed.
12. What should I do if my package is lost in transit?
If your package is lost in transit, write to us at help.liveoutlaw.com and we'll issue a replacement or track it down for you! We outlaws always have your back!
13. How do I calculate shipping costs for international orders?
International shipping costs are calculated through Shopify using their partner rates. When you place your order, the shipping cost will be automatically determined based on your location and the items you're purchasing.
14. What customs fees or import duties might apply to international orders?
Customs fees or import duties vary by country and are determined by your local customs office. Unfortunately, we don't have specific information on what those fees might be. It's best to check with your local customs office for more details.
15. How can I cancel an order before it ships?
If you need to cancel an order before it ships, write to us at help.liveoutlaw.com as soon as possible. We'll do our best to catch it before it goes out the door!
16. Can I combine multiple orders to save on shipping?
We recommend you do! Combining multiple orders is a great way to save on shipping costs. Just make sure to place your orders together to take advantage of this benefit. If you've already placed two orders and would like them combined, please reach out to us at help.liveoutlaw.com and we'll take care of it. Happy shopping!