Contact Us
Got a question about how we rank best payout online casinos, spotted something that needs updating, or just want to flag your own experience with an operator? Here's how to reach the Best Online Casinos team.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — the casino name, the page you were reading, or the specific offer you're asking about — and we'll get back to you as soon as we're able to. We read every message that comes in, though response times can vary depending on volume.
What we can help with
We're a research and comparison site, not a casino operator, so there are things we can and can't do. Here's a quick guide to what belongs in an email to us versus what needs to go elsewhere:
- Review accuracy: If a payout speed, bonus percentage, or wagering condition on one of our pages looks out of date, tell us and we'll check it against the operator's current terms.
- Site feedback: Broken links, confusing sections, or suggestions for casinos or topics you'd like us to cover.
- General questions: How we assess payout speed, licensing, or bonus terms across the operators we list.
- What we can't resolve: Account issues, deposits, withdrawals, verification (KYC) delays, or bonus disputes with a specific casino. Those sit with the casino's own customer support team, since we don't hold your account details or process any transactions ourselves.
If you have an issue with a specific casino
Every operator listed on this site runs its own support desk — usually live chat, email, or a help centre reachable from within your player account. For withdrawal delays or verification requests, that support team is the fastest route, since they can see your account and transaction history and we cannot. If you're unsure whether a casino holds a valid licence for your state, our Responsible Gambling page covers where to check regulatory status and find independent support services.
Before you email us about a review
Offers, bonus percentages, and payout terms change on the operators' side, sometimes without much notice. We revisit our listings regularly, but if something looks off, a quick note from you helps us fix it faster than our own review cycle might catch it. It's worth reading the terms and conditions on the casino's own site alongside our summary, since bonus rules — wagering requirements, expiry windows, game restrictions, maximum cashout caps — are set by the operator, not by us.
Questions about how we work
If you want to understand our editorial approach before reaching out — how we compare payout speeds, what "editorial rating" means on our offer cards, or why commission never decides a casino's position — our About Us page walks through our process in full. Our Terms and Conditions page covers the legal basis for using this site, including the limits of the information we publish.
A note on responsible gambling contact
If you or someone you know is struggling with gambling, please don't wait to reach out through our general contact address — go straight to a dedicated support service. Our Responsible Gambling page lists self-exclusion programmes, deposit and time-limit tools, and national support organisations that can help immediately, day or night.