We're No Stinkin' Outlaws — customer satisfaction

| Danielle Vincent

To Review or not To Review, that is the question.

"⭐️⭐️⭐️⭐️⭐️" That right there is solid gold. As a small business, we work really hard to ensure that every product and experience is well worth your while as a customer. We know there are lots of options for your personal grooming, and Outlaw Soaps is just one of the many...

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| Danielle Vincent

Countdown to Christmas: Day 24 - It's important to have hobbies and friends

That was the sunrise on Mt. Diablo this morning. For the last month, I have been leaving the house before dawn (sometimes even in my pajamas) and setting up my camera to capture time lapse videos of the "golden hour" (or "magic hour"). While I film, I write in a few journals (yes, I keep multiple journals) and enjoy two hard boiled eggs and my fancy pantsy coffee in my rattlesnake mug. If you want to see all the videos I have shot, they're here on YouTube.

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| Danielle Vincent

Holiday Stock Alerts

I KNOW IT'S TOO EARLY to be talking about the holidays, but the facts are these:1. We're already getting Christmas ordersand most importantly2. We're already running out of certain items, so I want to let you know what we have and what we don't, what we'll have and what we won't. (and if that doesn't sound like a good line from a Dr. Seuss book, I don't know what does)

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| Danielle Vincent

We need your help (it's easy, I swear)

We want potential customers to know that getting a box from Outlaw Soaps is a delightful experience even beyond the items specifically ordered. We want them to know that we have relationships with our customers (but not creepy relationships), and that by buying from us, they're not only getting a high quality product, but supporting a small, American handmade business. And we can type marketing messages until our fingers bleed, but customers believe real testimonials. So please give us a hand and let us know about your experience with Outlaw Soaps. We'll be compiling selected responses into a page or two, and may use them in marketing.

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| Danielle Vincent

Outlaw Soaps on Amazon

Because our customers are generally people who care about our business (which we very much appreciate), we periodically get questions about Outlaw Soaps on Amazon. How much money do they take? How does that work? Do you fulfill the orders that get placed through Amazon?   I personally really love Amazon and use them to shop for random stuff all the time. We even ordered a new tail light for our Element! No one can argue that they're now a fully ingrained fixture in our lives...

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| Danielle Vincent

Blazing Saddles: The Sexiest Soap (and also our most popular)

BECAUSE OUR CUSTOMERS ARE OUTLAWS, THAT'S WHY. BY FAR our most popular soap, Blazing Saddles is a rustic and adventurous combination of leather, gunpowder, sandalwood, and a little sage. It smells like if you got in a gunfight in a saddle shop in small desert town... or basically how everything in the Wild West smelled, right?

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| Danielle Vincent

"When are you having a sale?" The answer's pretty simple

We probably will never have a sale on the above products. Here's why: we have to stay in business. It comes down to pricing. Side note: I wrote an article about product pricing for Pyragraph and you might be interested in it if you're interested in our business. Our production is 100% handmade...

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| Danielle Vincent

Customer Service is a Joint Effort (in other words, thank you for helping)

"I ordered the Whiskey Gift Set for my husband's birthday. For some reason the Post Office wasn't able to deliver it, and when I got in touch with the company to ask about what I should do Danielle responded almost right away. Before I knew it, another package was in the mail and it got to us in time. All of the extras - like the handwritten note, bumper sticker, even that weird little plastic goat - were so cute! He loved the soap and I love how helpful you were. I will definitely recommend you to others." - Elizabeth We really try hard to exceed expectations for customer service by doing things likeincluding personal notes, offering "no questions asked, no returns required" refunds for regular customers who don't like a product, and tracking down (and sometimes replacing) packages that go astray in the USPS system.   This is just...

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| Danielle Vincent

High noon in the lobby: Outlaw Soaps arrives at Emiliano's home (in Torino, Italy)

It was the end of a heavily hot afternoon here, yesterday, when the doorman of my building - a man deconstructed by the boredom of his work - grimaced at me, lazily, to get close. Although not in a sunny corral, seen from the outside the scene could have been the prologue of a shoot out of a John Ford or a Sergio Leone western movie.

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| Danielle Vincent

Need answers: Why do you buy handmade soap?

Hey gang, I sometimes use this blog as a resource to hear what people think, and today I want to know: Why do you buy handmade soap? Whether or not you buy our handmade soap, I want to know what drives you to spend more money on something that you have to actively seek out (through web searches or in specialty stores). Is it the people? Is it the fact that you're supporting small business? Is it the soap quality? Is it allergies or skin conditions? Is it the unique scents or styles? Is it something else?

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| Danielle Vincent

How Russ and I have Sustained our Enthusiasm for our Handmade Soap Business (the real answer might surprise you)

"When the going gets weird, the weird turn pro." - Hunter S. Thompson Cathy Farrar: Given that you and Russ "do everything," how do you sustain enthusiasm? We don't. Lots of days, I wake up and don't want to do it. I don't want to open my email and deal with anything. Even emails our favorite customers. I don't want to write a blog entry or product description or customer response with forced enthusiasm. Money is always tight, and given how constantly and persistently we work at this business, that alone is enough to make me feel like giving up and taking a full time job. Yeah, to the extent that I have had real conversations with people about positions in their company.

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| Danielle Vincent

How to stop criticism from ruining your day

"Have you lost your damn mind. I tried to order products from your website and was never able to do so. You sent a message saying trouble with sight [sic] currently. Get a job." - a real email response from a real person in response to our email newsletter This post is going to be kind of hard to write because it deals with the not-so-glamorous side of running a business: unhappy people. I will never be good enough to meet everyone's needs.

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