We're No Stinkin' Outlaws — customer satisfaction

In the past couple of weeks, we've received more than a handful of Outlaws sending us screenshots of our available rewards asking if the "1 point for 20% off" or the "1 point for 70% off Outlaw Gear" is a mistake. This is EXACTLY the kind of honorable behavior I...

The fact that you're asking means that you've either ordered or are thinking about ordering, and for that I applaud your wise choice! We understand that when you place an order on Outlaw, you want to hop into your shower (with your Outlaws) as quickly as possible. We can't blame...

At prices starting at just $16, with discounts of about 40%, you can't afford NOT to subscribe (I mean, I know your Outlaw habit... I'm a little surprised you named your first born child "Fire in the Hole," but proud. I'm also very proud.)

If you've ever written our Customer Satisfaction team, either by email, on our website, on Facebook, or on Instagram, you may have received an automated confirmation of your contact, but you didn't have to go through any endless tiers of "If you'd like to talk with service, please select this...

The standard rule of thumb is that you shouldn’t talk to strangers. This rule is great, and very applicable in most situations...like when the guy behind you in the checkout line asks if he can sniff your hair, but what about when you get an email from your soap company...

For all you dedicated Outlaws out there, we could use a hand, and we hope you'll oblige! We're being considered for an accelerator program in the Bay Area, and could use some positive references of our customers. If you wouldn't mind answering a few questions, I'll direct them to this...

As you may know by now, we are relocating Outlaw from the mountain town of Grass Valley, California to the valley town of Sparks, Nevada. Our new workshop is ABSOLUTELY AMAZING and has many open walls that we are looking forward to decorating. This may seem like a hokey idea,...

(But not necessarily in that order) When you write in asking for products, we don't just nod and smile, we actually keep a really rigorous tally of your requests: Today, for Casual Friday (on our Facebook page), I'll be talking about what happens when people make product requests, and generally...

During my first week of working with Outlaw Soaps, a peculiar pattern caught my eye: quite a few customers were telling us, in one way or another, that they loved us. Please don't get the wrong impression: we're not married to most of our customers and we don't (yet) make intimate-themed...

⭐️⭐️⭐️⭐️⭐️ Straight out of the Wild West! This was my first purchase from Outlaw Soaps. Let me tell ya, I was blown away from the sent. It smells just as it describes! It also reminds me back in the day stacking square bales in the barn, the alfalfa and leather...

Whether you’re from the outback of Australia, the sheep-intensive zones of New Zealand, the African great Savannahs, the hamlets of England, or the jamonlets of Barcelona (see what I did there?), well, you’re heavy of heart when you see how darn expensive shipping is. Sometimes the shipping alone costs more...

Part 1: Wrap Stars Since the beginning of our business, folks have written us with notes about our packaging. Some people loved the burlap bags, and some felt they left lint everywhere and were a big ol' waste (which is why you haven't received one in the past 3 or...