We're No Stinkin' Outlaws — customer satisfaction

If you've ever written our Customer Satisfaction team, either by email, on our website, on Facebook, or on Instagram, you may have received an automated confirmation of your contact, but you didn't have to go through any endless tiers of "If you'd like to talk with service, please select this...

The standard rule of thumb is that you shouldn’t talk to strangers. This rule is great, and very applicable in most situations...like when the guy behind you in the checkout line asks if he can sniff your hair, but what about when you get an email from your soap company...

For all you dedicated Outlaws out there, we could use a hand, and we hope you'll oblige! We're being considered for an accelerator program in the Bay Area, and could use some positive references of our customers. If you wouldn't mind answering a few questions, I'll direct them to this...

As you may know by now, we are relocating Outlaw from the mountain town of Grass Valley, California to the valley town of Sparks, Nevada. Our new workshop is ABSOLUTELY AMAZING and has many open walls that we are looking forward to decorating. This may seem like a hokey idea,...

(But not necessarily in that order) When you write in asking for products, we don't just nod and smile, we actually keep a really rigorous tally of your requests: Today, for Casual Friday (on our Facebook page), I'll be talking about what happens when people make product requests, and generally...

During my first week of working with Outlaw Soaps, a peculiar pattern caught my eye: quite a few customers were telling us, in one way or another, that they loved us. Please don't get the wrong impression: we're not married to most of our customers and we don't (yet) make intimate-themed...

⭐️⭐️⭐️⭐️⭐️ Straight out of the Wild West! This was my first purchase from Outlaw Soaps. Let me tell ya, I was blown away from the sent. It smells just as it describes! It also reminds me back in the day stacking square bales in the barn, the alfalfa and leather...

Whether you’re from the outback of Australia, the sheep-intensive zones of New Zealand, the African great Savannahs, the hamlets of England, or the jamonlets of Barcelona (see what I did there?), well, you’re heavy of heart when you see how darn expensive shipping is. Sometimes the shipping alone costs more...

Part 1: Wrap Stars Since the beginning of our business, folks have written us with notes about our packaging. Some people loved the burlap bags, and some felt they left lint everywhere and were a big ol' waste (which is why you haven't received one in the past 3 or...

I often say that we have a very democratic soap company. We take so much guidance on product quality, values, and development from our customers (like YOU!). And Lord knows, I appreciate it. In so many circumstances, it's our customers who help us make right decisions about products, figure out...

This is me at work! You may recognize this photo from the other day's tour of the Outlaw Soaps safehouse. As the head of this little operation, I am responsible for the company strategy (including everything from sales channels to website tone), the marketing, the design, the website, the copy,...

We get this question frequently and in many forms, because let's face it: buying scented things online is kind of a risk. And buying scented things that are as unique as Outlaw Soaps is an even bigger risk... I mean, what exactly does an American Hero smell like, anyways? A...